Shipping policy

Shipping and Delivery conditions

1. Order Processing:

Orders are processed within 1-2 business days after receiving payment confirmation.
Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods:

3. Shipping Rates:

4. International Shipping:

We offer international shipping to select countries outside the European Union.
Delivery times and shipping rates vary based on destination.
Customers are responsible for any customs duties or taxes imposed by their country.

5. Shipping Confirmation & Order Tracking:

A confirmation email with tracking information will be sent once your order has shipped.
You can track your order using the tracking number provided.

6. Delivery Issues:

If your package is lost or damaged in transit, please contact us immediately at tca152europe@gmail.com with your order number and details of the issue.
We will work with the carrier to resolve the issue as quickly as possible.

7. Address Accuracy:

Please ensure your shipping address is correct and complete.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

8. Delivery Delays:

Delivery times are estimates and not guaranteed.
Delays may occur due to weather conditions, carrier issues, or other unforeseen circumstances.

9. Order Changes & Cancellations:

Orders can be modified or canceled within 1 hour of placing the order.
After this time, we cannot guarantee changes or cancellations due to processing.

10. Returns & Exchanges:

Please refer to our Return Policy for details on returning or exchanging items.
Shipping costs for returns may be the responsibility of the customer, unless the return is due to our error.

11. Contact Information:

For any shipping-related inquiries, please contact our customer service team at tca152europe@gmail.com or call +420 775 951 104.

By placing an order with us, you agree to these shipping conditions. We appreciate your business and strive to ensure a smooth shipping experience.

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